Refund Policy

Thank you for choosing rivope.com for your professional web design, development, and technical troubleshooting needs. Because we specialize in customized digital engineering and bespoke service delivery, our refund architecture strictly mirrors the project milestones of our workflow.

  1. General Principles for Service Packages
    Unlike downloadable software or retail goods, digital creation services involve intensive labor, technical design development, and customized system configurations. Therefore, refunds are strictly regulated as follows:
  • Technical Support & Bug Fixing (Elementor/WordPress/Hosting): Once our technical team has initiated the troubleshooting process, logged into your server, or resolved the specific bug (e.g., clearing an Elementor loading error or restoring a critical crash), the service is considered fully rendered and is non-refundable.
  • Custom Web Design & Development projects: Projects executed in multiple phases are eligible for partial adjustments based on milestones, as detailed in Section 2.
  1. Project Milestone Refund Framework
    For extensive web development, e-commerce creation, or database migration initiatives, refunds are processed based on the actual progress of the technical labor:
  • Before Project Commencement: If a client requests a cancellation before any technical work has begun, before server connections are established, and before wire transfers are initiated, a 100% refund is applicable.
  • During the Mockup/Layout Stage: If a client decides to cancel the project after design wireframes or initial Elementor layouts are created but before the final assembly or coding, a 50% partial refund may be granted to cover dedicated design labor hours.
  • After Final Delivery & Launch: Once a WordPress website, custom application, or WooCommerce architecture has been completely built, approved by the client, and deployed live to their server, no refunds will be issued under any circumstances.
  1. Wire Transfer & Banking Adjustments
    As explicitly stated in our business workflow, rivope.com operates solely through direct bank wire transfers. In the rare event that a refund or a partial refund is approved by management:
  • The refund will be processed exclusively back to the original bank account from which the wire transfer originated.
  • Any intermediary bank fees, conversion rates, or global wire transmission costs incurred during the initial or reverse transaction are the sole responsibility of the client and will be deducted from the final refunded amount.
  1. How to Request an Adjustment
    If you experience any dissatisfaction with our web development milestones or wish to file a formal request, please submit a detailed ticket to our administrative department within 14 days of service delivery:
    Name: Yassine Mohammed Bouazza
    Address: 326 Teaberry AVE, Moncton, NB E1G 6E6, Canada
    Phone: 514-961-3563
    Email: support@rivope.com